TrusteeNet plus - Frequently Asked Questions

Who can join trusteenetplus?

Any trustee, director, member of a governing body or management committee member of any charitable organisation within the UK.  The insurance element of the Scheme, however, excludes Housing Associations and Educational establishments.

I am a trustee of more than one organisation - am I covered for all my trusteeships?

Yes - the insurance element covers you for all your trusteeships, apart from the ones which fall into the excluded categories above. 

How does the renewal system work?

If you have paid by direct debit, the renewal system will be automatic. We will remind you when your renewal date is approaching and the next Direct Debit is due to be taken.

If you have paid by another method, we will contact you one month before the renewal date and remind you to renew your membership and benefits.

How often is the direct debit taken from my account?

The direct debit will be taken within 2 months of joining trusteenet plus, and will run for one year. After one year, a further direct debit will be taken from your account for a further year's membership and benefits.

How can I cancel the subscription scheme?

You can cancel your trusteenet plus membership by giving 28 days' notice in writing to CTN at its main offices in Guildford. However, once you have purchased a year's insurance cover or magazine subscription, they will continue until the end of the one-year term. We are unable to give refunds.

Who should I contact if I have a problem with the Direct Debit or the benefits?

Please contact Sara McIlroy, Membership & Events Coordinator, at CTN on 01483 230282, or email her:  membership@trusteenet.org.uk.   We will try to deal with the problem, but may have to refer you to one of our benefits providers. 

Who should I contact if I change my address?

Please change your details online.